I want this message to be clear in regard to CUSTOMER SERVICE because that can make a consumer return and or spread the word. My event was a graduation party. I explained that in the beginning. The tables had little cups for little kids and Happy Birthday was written on it. The minute we set foot in this establishment the person had a very nasty attitude. It was HOT in the skating rink. I paid for a private room. I paid to bring my own food. I had to open up my bags. That wasted time. I paid for a service and I’m grown so I am not going to break the rules. The snack area could’ve at least provided me and my guest with more than 1 pitcher of water. If this is a new business they should try to do some house cleaning with their staff. I had to keep going to get water. I had to ask them to turn on the A/C. I was sweating just walking around. I will NEVER go there again.

Pros: NONE

Cons: PLENTY

Honestly l will never give this place another dollar of our hard earned money ever again. Extremely poor customer service all around. Female Manager from lacey store was extremely rude. We Had other issues & complaints with food, service & online ordering / phone ordering. One prime example is that they deliberately ignore your calls when trying to place an order & or just shut the phones off with no automatic message or alert to their customers on the expectations that they’re busy and that they will not take phone or online orders. The phone just rings or says my call cannot go through. When I went to store to get my food, the manager said I should of known better and to come into the store to place my order. It was stated they’re to busy and can’t be bothered with the phones. Then I tried to speak to manager about the service being slow & how it was impossible it is to get in touch with them when placing a order either by phone or online, she proceeded to talk down to me & embarrass me in front of multiple customers in the store who also were waiting. She was nasty & stated obviously we are really busy & if you wanted our food so bad you should have come into the store to place

Pros: Nothing

Cons: When I spoke to the owner, he was super condescending & disrespectful as the manager in lacey. He Told me that if I had a problem I should be taking it up with the managers because him as a owner doesn’t have time or wants to deal with these type phone complaints. They also tried to excuse me for trying to get free food. I wasn’t trying to get free food, I was trying to see if they would provide some sort of compensation for the disrespect and major inconvenience of horrible service. Plus the food was cold, I asked for extra Avocado and didn’t get extra but was charged for it and the food was super bland. I tried to explain this to The owner who was extremely argumentative with me on the phone & didn’t take any accountability for their actions. The only thing he said was that they’re working on getting a automated message to advise their customers about how to order. Regardless I’m not one to make reviews and or complain but this was needed to be said. If anyone wants to know more I’d gladly go into more detail on how I was treated / spoken too. There’s more to this story & also our food was over cooked. The nacho fries I ordered were Mushy and tasted like dirt. When this was brou

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